Support

Get help

Write to support@xappify.co and we will get back to you. It helps if you include your player handle, your device, and roughly when the problem happened.

Common questions

Why did my rating not change?

Only quick match is rated. Private rooms and local-network games award coins but leave your rating alone, so a friendly match cannot move the ladder.

Why am I not on the rankings?

The rating board needs five completed quick matches in the current season before you appear.

My opponent disconnected.

A disconnected player has 60 seconds to come back. After that the match is forfeited in your favour and recorded normally.

Local network play cannot find the other device.

Both devices must be on the same Wi-Fi, and the network must allow devices to see each other (guest networks and some VPNs block this). On macOS, allow the game under System Settings → Privacy & Security → Local Network. Local network play is not available on iPhone and iPad; play them through a private room instead.

I changed phone. Where is my progress?

Sign in on your old device first, under Settings → Account, with Apple, Google or an email account. Then sign in the same way on the new one and your progress, coins and items follow. If your old device is gone and you never signed in, write to us and we will help.

Someone has an offensive name or picture, or is harassing me.

Open Friends, tap the player's menu, and choose Report, then the reason. A moderator reviews it, normally within 24 hours. Block stops them sending you requests and invitations straight away.

Something in the game looks wrong.

Tell us what you expected and what happened, with a screenshot if you can. Every online shot is recorded on the server, so we can replay a match and see exactly what the physics did.

Account deletion

In the game under Settings → Account → Delete account once you are signed in, or on the website under Account → Security. See Delete your account.